Frequently Asked Questions

We supply six premium product categories: WPC Wall Sheets, UV Marble Sheets, PET Acoustic Panels, LED Mirrors, 3D Wall Art, and Designer Chandeliers. All products are available to homeowners, builders, and interior designers across Melbourne and Victoria.

Our showroom is at 1/7 Target St, Melton VIC 3337, open Monday to Friday, 9am–5pm AEST. Walk-ins are welcome. You can view products in person, compare finishes, and speak directly with our team about your project.

Yes — we encourage customers to visit our Melton showroom to see and feel the products in person. For larger projects, contact us via email at Info@smartsurfacesolutions.com.au or WhatsApp to discuss sample options.

We are based in Melton VIC and primarily serve Greater Melbourne and Regional Victoria. For delivery enquiries outside Victoria, please contact us directly and we'll work out the best solution for your project.

WPC stands for Wood Plastic Composite — a blend of wood fibre and recycled plastic that delivers the warmth and texture of timber without its downsides. Yes, WPC is 100% waterproof and specifically engineered for high-humidity environments like bathrooms, laundries, and kitchens.

WPC panels use an interlocking click system and can be fixed directly onto prepared walls using adhesive or mounting clips — no grouting required. Most DIY-confident homeowners can install them. For larger or commercial projects, professional installation is recommended.

Yes. Unlike natural timber, WPC panels contain no organic material that termites can digest. They are completely termite and pest proof, making them an excellent choice for Australian homes and commercial spaces.

Yes. Our UV-printed marble sheets have a waterproof PVC or aluminium composite core and a high-gloss UV-lacquered surface. They are suitable for bathrooms, splashbacks, and wet areas, require no sealing, and won't stain or etch from acidic cleaners like natural marble can.

Marble sheets offer a very similar aesthetic at a fraction of the weight, cost, and installation complexity. Key advantages: no grout lines, no sealing required, waterproof, lightweight, and far easier to install. They are ideal when you want the luxury look without the practical challenges of natural stone.

Cut-to-size options are available on request. Contact us with your dimensions and we'll provide pricing. Panels can also be cut on-site with a fine-tooth circular saw or jigsaw.

Our PET acoustic panels achieve an NRC (Noise Reduction Coefficient) of up to 0.95 — meaning they absorb up to 95% of incident sound energy. This dramatically reduces echo, reverberation, and noise within a room, though they are designed for sound absorption (reducing noise within a space), not soundproofing (blocking sound between spaces).

Acoustic panels work exceptionally well in home theatres, recording studios, open-plan offices, restaurants, conference rooms, classrooms, and open-plan living areas. Anywhere that echo or reverberation affects comfort or audio clarity is a candidate.

Yes. Our acoustic panels are lightweight (made from recycled PET fibre) and suitable for both wall and ceiling applications. They can be direct-fixed with construction adhesive or hung via a Z-clip system for easy removal or reconfiguration.

Yes. Our bathroom LED mirrors carry an IP44 wet area rating, which means they are protected against water splashes from any direction. All electrical connections must be made by a licensed electrician in accordance with Australian wiring regulations.

The demister pad is a thin electric heating element bonded to the back of the mirror. When activated, it gently warms the mirror surface to just above room temperature, preventing condensation from forming after a shower.

You can request a free quote through our online quote form, by emailing Info@smartsurfacesolutions.com.au, or via WhatsApp. Let us know what product you're interested in, your approximate quantities, and any specific requirements — we'll respond within one business day.

WPC panels, marble sheets, acoustic panels, and 3D wall art panels are all DIY-friendly for confident homeowners. LED mirrors and chandeliers involving electrical connections must be installed by a licensed electrician under Australian law.

Yes. We offer trade pricing for builders, contractors, and interior designers on qualifying orders. Contact us to discuss your project requirements and we'll set up a trade account or provide bulk pricing.